c888 Privacy Policy

01 Introduction

C888 is a trusted online gaming platform serving players in Bangladesh. We believe privacy is a fundamental right for every user. This Privacy Policy ("Policy") explains how c888 collects, uses, and protects your personal information.

When you register on c888, play games, make a deposit, or participate in Live Casino, certain information naturally flows into our systems. Through this Policy, we want to ensure you always know how your data is being used. Transparency is our core principle.

This Privacy Policy applies to the c888 website, mobile app, and all associated services. Using any c888 service constitutes acceptance of this Policy. If you disagree with any part of it, please discontinue use of our services and contact support.

02 What Information Is Collected

C888 only collects information that is necessary to provide our services. We never ask for personal data beyond what is needed. A full breakdown of the data we collect is provided below.

In addition to the above, c888 automatically collects certain technical data such as session duration, page views, and click patterns. This information is used solely to improve the site experience and is never linked to any personal identity.

03 How Your Information Is Used

C888 uses the data it collects for specific, transparent purposes only. No information is used without your consent. The primary purposes are outlined below.

• Account Management: To verify registration, confirm logins, and ensure account security.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• KYC Verification: To verify age and identity in order to prevent access by minors.
• Customer Service: To resolve your issues quickly and provide personalized support.
• Security: To prevent fraud, money laundering, and cyberattacks.
• Responsible Gaming: To identify unusual gaming patterns and provide the necessary support.
• Legal Obligations: To meet regulatory reporting requirements and legal obligations.
• Product Development: To improve new features and games based on your experience.

Your information is never shared directly with advertisers or third-party marketing companies. c888 will always obtain your consent before sending promotional emails or messages, and you can unsubscribe at any time.

04 Who Your Information Is Shared With

C888 never sells your personal information. In limited circumstances, data may be shared with trusted third parties, but only to deliver our services and strictly under confidentiality agreements.

• Payment Provider: Mobile banking services such as bKash, Nagad, and Rocket — used solely to process transactions.
• KYC Service Provider: Licensed third parties for identity verification.
• Technology Partners: Server hosting and cloud service providers — held to the highest security standards.
• Law Enforcement Agencies: Information required under a valid court order or government directive.
• Game Provider: For operating specific games, using anonymized data only.

05 Cookie Policy

The c888 website uses cookies — small text files stored in your browser that help improve your experience. c888 uses three types of cookies.

• Essential Cookies: Maintaining login sessions and security verification — the site cannot function without these.
• Functional Cookies: To remember your preferred language, game settings, and theme.
• Analytics Cookies: To understand which parts of the site are used most — this is done on a completely anonymous basis.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain c888 features.

06 Data Retention Period

C888 does not store your data indefinitely. Each type of information has a defined retention period, determined by legal obligations and legitimate business needs.

• Account Information: For the duration of the active account and up to 5 years after closure.
• KYC Documents: Up to 5 years as required by legal obligations.
• Transaction Records: 5–7 years in accordance with financial regulations.
• Gaming Log: Up to 2 years for dispute resolution.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, data is securely deleted or anonymized. If you wish to have your data removed sooner, submit a request to Support — it will be processed within 30 days, provided there are no legal obligations requiring us to retain it.

07 Your Rights

As a c888 user, you have full rights over your data. Your key rights are outlined below.

To exercise your rights, send a request to our support email. We typically respond within 30 business days. Complex cases may take longer, but you will be kept informed.

08 Security Measures

C888 follows industry-leading standards to keep your data safe — covering not just technical security, but administrative and physical safeguards as well.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• AES-256 Storage Encryption: Data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Real-Time Fraud Monitoring: Unusual activity is detected and blocked in real time.
• Regular Penetration Testing: By a third-party security expert team.
• Access Control: Only authorized staff can access user information.

Please note that no method of transmission over the internet is 100% impenetrable. c888 ensures the highest level of security, but keeping your account password strong and not sharing it with anyone is also your responsibility.

09 Minor Protection

C888 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from minors, and age verification is required during registration.

• Date of birth is verified at the time of registration.
• Proof of age (NID/passport) is mandatory as part of the KYC process.
• If any user is suspected to be under 18, their account will be suspended immediately.
• If a minor's information is collected inadvertently, it will be deleted upon request from a parent or guardian.

If you become aware that a minor is using c888, please contact our support team immediately. We will take swift action.

10 Policy Changes

C888 may update this Privacy Policy from time to time in response to legal changes, new technologies, or business developments. You will be notified before any significant changes take effect.

• For significant changes, you will be notified in advance via your registered email or a platform notification.
• The date of the most recent update will always be shown at the top of this page.
• Continuing to use c888 after any changes have taken effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.

11 Contact

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated support team. We are always here to help.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Typically within 24–48 business hours

When submitting a privacy request, please use your registered email address and include the details needed to verify your account. This will help us process your request faster.