C888 Frequently Asked Questions

No. Under c888's rules, each person may only hold one account. If multiple accounts are detected, all of them may be suspended and any balances could be forfeited. This rule is strictly enforced to ensure fair gaming for everyone.

on the login page Click "Forgot Password?" and enter your registered mobile number or email — a reset link or OTP will be sent to you. Use it to set a new password. Your password should be at least 8 characters long and include at least one number and one special character.

Yes, account verification (KYC) is mandatory to make withdrawals. Uploading a photo of your National ID or passport typically completes verification within 24 hours. You can still play and deposit without verification, but it's best to complete it before making larger withdrawals.

If your account is closed, contact the support team directly. Accounts are typically suspended temporarily due to security checks or suspected rule violations. Providing the required information usually resolves the issue quickly. As part of responsible gaming, you can also request a voluntary temporary self-exclusion.

The minimum deposit on c888 is just BDT 500. You can start from this amount via bKash, Nagad, or Rocket. A special welcome bonus is available on your first deposit, so it's worth depositing a comfortable amount right from the start.

Most withdrawal requests 24-hour are processed. bKash and Nagad are generally even faster. If your account verification is not yet complete, the first withdrawal may take a little longer. Minor delays during weekends or public holidays are normal.

Deposits are usually instant. However, network congestion may occasionally cause a 5–10 minute delay. Refresh the page and check your transaction history. If the issue persists, contact support with your transaction number and it will be resolved promptly.

c888 generally does not charge any withdrawal fees. However, some payment gateways may apply their own transaction fees. The final amount is always shown on screen when you submit a withdrawal request, so there are no surprises.

Wagering requirements mean you need to place bets a certain number of times before withdrawing bonus funds. For example, a 10x wagering requirement on a BDT 500 bonus means you must wager a total of BDT 5,000. Requirements vary by bonus, so always read the terms before claiming an offer.

Every bet you place on c888 automatically earns you loyalty points. The more you play, the more points you accumulate and the higher you climb through VIP tiers. Higher tiers unlock bigger bonuses, faster withdrawals, and a dedicated personal account manager.

Most bonuses can be used across all games, but some special offers may be restricted to specific games or categories. Slots bonuses may apply to slots only, and sports bonuses may apply to Sports Betting only. Check the offer's terms and conditions for full details.

Yes. All games on c888 are sourced from internationally recognized providers and RNG (Random Number Generator) technology. Live Casino games are run by real dealers and are regularly audited by independent third parties.

Absolutely. c888 is fully mobile-friendly. You can play all games directly from the browser on both Android and iOS devices. The game interface automatically adapts to your screen size and touch controls. A fast internet connection will give you the best experience.

On c888 Cricket, football, kabaddi, tennis, badminton along with betting options on 20+ sports. Live betting is available for major tournaments such as the IPL, BPL, Premier League, and World Cup. Odds are competitive and updated regularly.

Go to Account Settings and enable 2FA under the "Security" section. You can activate it via OTP to your mobile number or through an authenticator app. With 2FA enabled, no one can access your account even if they know your password.

Change your password immediately and log out of all devices. Then notify the support team. c888's security team will review your account login history and secure your account if necessary. Never log in from an unfamiliar device.

First, contact the support team via live chat or email. If the issue isn't resolved within 48 hours, you can request escalation to a senior manager. c888 takes all complaints seriously and works to resolve them transparently.

c888 takes responsible gaming very seriously. Responsible Gaming On this page you'll find information on deposit limits, self-exclusion, and support resources. If gaming is having a negative impact on your daily life, please reach out to our support team right away.